Plaza Athénée Paris: Service Innovation in a Luxury Hotel
 
 
 
 
Videos index
 
 
 
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Video 1: François Delahaye
General Manager
& Laurence Bloch
Hotel Director
Duration: 06'00
 
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Video 2: Laurence Bloch
Hotel Director
Duration: 11'49
 
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Video 3: Florence Pinçonnet
Assistant to Rooms Division Manager
Duration: 04'27
 
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Video 4: Sylviane Rives
Deputy Director of Human Resources
Duration: 06'30
 
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Video 5: Julia Pelte
Guest Relations Director
Duration: 02'16
 
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Video 6: Stéphane Sciortino
Stewarding Manager
Duration: 08'55
 
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Video 7: Stéphane Sciortino
Stewarding Manager
& Nicolas Grau
Purchasing Manager
Duration: 06'45
 
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Video 8: Monique Bragard
Permanent Resident of the Hotel
Duration: 04'16
 
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Video 9: Isabelle Maurin
Director of Communication
Duration: 04'16
 
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Video 10: Julia Pelte
Guest Relations Director
Duration: 03'56
 
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Video 11: Thierry Hernandez
Director of the Bar
Duration: 06'24
 
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Video 12: Majbrit Iaconis
Housekeeping Director
& Andre Etrillard
Technical Director
Duration: 05'14
 
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Video 13: Denis Courtiade
Restaurant Manager
Duration: 08'38
 
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Video 14: Nicolas Grau
Purchasing Manager
Duration: 04'34
 
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Video 15: Christophe Michalak
Pastry Chef - 2005 World Champion
Duration: 02'33
 
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Video 16: Laurence Bloch
Hotel Director
Duration: 02'56